FAQ's

How do I contact customer support for further assistance?

Email naturalcharmsa@gmail.com or Whatsapp 0782230331 for support.

FAQ Skincare

What products does your company offer for skincare?

From face scrubs, and lip balms to beard balms. Natural Charms is constantly formulating new products.

How do I determine my skin type?

Oily, dry, combination, or sensitive? Not sure what your skin type is? Don’t worry, we have a FREE 30 min skincare consult to help you choose the best products for your skin. Most of our ranges focus on highly sensitive and allergy-prone skin. We cater for combination skin but can formulate a product best suited for your skin type

Are your products suitable for all skin types?

Yes, our products can be used on various skin types.

Are your products cruelty-free and vegan?

Yes, all our products are cruelty-free, vegan, and contain no chemicals or preservatives.

What is the shelf life of your products?

Because our products contain no preservatives, their shelf life is slightly shorter. When unopened, our products can stay fresh for up to 1 year, but once opened, they have a shelf life of 3 months.

Can I return or exchange a product if it doesn't work for me?

We hope you understand that once a product has been opened, we can't accept returns, even if it didn't quite work out for you.

Do you offer any discounts or loyalty programs?

Absolutely! We not only offer discounts but also have a referral program, allowing you to enjoy savings when you share our offerings with your loved ones and friends.

FAQ Jewellery specific

What types of jewellery do you offer?

Discover a wide range of jewellery that includes necklaces, bracelets, earrings, and even custom pieces, allowing you to express your individual style.

What materials make up your jewellery, and can I add my personal touch to create something uniquely mine?

Resin and polymer are our magical ingredients! And guess what? We can whip up something exclusively for you, a true one-of-a-kind masterpiece.

What is the warranty or guarantee on your jewellery products?

If your jewellery happens to break within 2 months, you can return it for store credit.

How should I care for and clean my jewellery to maintain its shine and durability?

Please refrain from wearing it while swimming or showering.

Do you offer gift packaging and gift certificates?

Yes, absolutely! You can buy our gift cards directly on our website.

Are your jewellery pieces handmade?

All our jewellery pieces are lovingly handcrafted in the heart of Cape Town, South Africa.

RETURN & REFUND POLICY

At Natural Charm, we're committed to making your shopping experience as enchanting as our products. Shop with confidence, knowing that we've got your satisfaction covered.

Our Hassle-Free Return and Refund Policy

At Natural Charm, your satisfaction is our priority, and we want your shopping experience to be nothing less than amazing. If, for any reason, you find yourself not entirely happy with your purchase, don't worry—we've got your back.

Unbox 30 Days of Assurance

You have a generous window of 30 calendar days from the moment your order arrives at your doorstep to decide if it's a perfect fit for your life. To qualify for a return, your item must remain in its original, untouched condition, just as you received it. Make sure it's snug in its original packaging, and don't forget to include the receipt or proof of purchase for a seamless process.

Refunds Made Simple

Once we receive your cherished item, we will diligently inspect it. We won't keep you in the dark—expect timely updates on the status of your refund. If your return earns our approval, we'll kickstart the refund process to your credit card or the original payment method. You can expect to see the credit in your account within 7-14 days, depending on the policies of your card issuer.

Looking for something else from our expanding selection? Consider opting for a store credit – a faster and simpler solution. Enjoy immediate credit!

Shipping: Your Responsibility, Our Transparency

When it comes to returning your item, the responsibility for shipping lies with you. We believe in transparency, so it's important to mention that shipping costs are non-refundable. In the event of a refund, the return shipping expenses will be deducted from the total refund amount.

Reach Out for Personalized Assistance

Your shopping satisfaction matters to us, and we're always here to lend a helping hand. Should you have any questions, concerns, or need guidance on your return journey, contact us at naturalcharmsa@gmail.com. We're just an email away and ready to assist you every step of the way.

FAQ's

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RETURN & REFUND POLICY

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